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Welcome to Retro Vixens. The website for Pin Up and Retro Inspired Beautiful Clothing

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Q. HOW WILL MY ORDER BE SHIPPED?
A. In the UK, we send by Recorded Delivery mail. For overseas orders we use Recorded Delivery Airmail. For very large orders, we use a courier service.

Q. CAN I HAVE MY ORDER SHIPPED USING ANOTHER METHOD?
A. Yes, but shipping costs will vary from those quoted in our postage rates. A few of our customers in the UK prefer to have their orders sent by 'Special Delivery', and a few customers overseas like to use 'Swiftair' - but regular inland mail and airmail are generally quick and reliable.

Q. HOW SHOULD I PAY FOR MY ORDER?
The easiest way is by Credit Card, Debit Card or Paypal using the secure ordering facility on our website.  If you would prefer to give us your card details by telephone, by email or by letter, then you can find our contact information on our website. Click on the button marked 'Contact Us' or call us on 01253 872227 (from overseas +44 1253 872227)

Q. I DON'T HAVE A CREDIT OR DEBIT CARD. CAN I PAY FOR MY ORDER ANY OTHER WAY?
Yes. For orders within the UK, we can accept payment by Cheque or Postal Order payable to 'Raucous Records'.  Also, we will accept British Cash, Euros or US Dollars sent by recorded mail.

Q. CAN I PAY USING 'PAYPAL'?
Yes - You can pay with Paypal at our checkout.

Q. WHAT HAPPENS IF SOMETHING THAT I ORDER IS NOT IN STOCK?
All items in our store are in stock.  When a size sells out, we remove it from the store.
In the event of a stock error and your item is unavailable, you will be notified and refunded.

Q. I AM ORDERING FROM OVERSEAS. HOW MUCH WILL I PAY IN MY OWN CURRENCY?
Approximate currency conversions are provided on our website in Euros and US Dollars. These are intended only as a guide, so you know roughly the cost of each item in your own currency. There is also a currency conversion tool on the website which has accurate and up-to-date exchange rates for every currency around the World.

Q.  I ORDER A DRESS IN SIZE UK10 / EU38, BUT RECEIVED A DRESS MARKED AS SIZE MEDIUM.
At Retro Vixens we do not use the 'Medium'  'Large', 'XL' etc system in our shop, as these sizing measurements are different not only between manufacturing companies from different countries, but also between collections from the same manufacturer.  For example, a top size Medium from a company in USA would typically be size UK10/EU38, however in Europe it is usually size UK12/EU40.
With this in mind, if you want us to tell you what a particular garment size label states, let us know and we would be happy to assist.
If you are still unsure which size to order, please contact us by telephone or email and we will be happy to give you the exact measurements of any garment.

Q.  HOW QUICKLY MY ORDER WILL REACH ME?
If your order reaches us by midday, it will go out the same day.  As all our orders are sent using First Class Recorded Delivery (United Kingdom), your order should reach you the next day.  However during public holidays and during pre-Christmas period the delivery times might be increased to 1-3 days.  If you require your order to arrive the next day we can send your order using Special Delivery postal service at additional cost.  If this required please call for information.
Delivery times for countries outside of United Kingdom (please not these are just approximate information based on our previous experiences)
European Union : 2-7 days
Russian Federation : 14-28 days
Australia, New Zealand, USA, Canada : 9-14 days

Q.  WHERE IS MY ORDER?
You can check the order status by logging in into your account.  Here you will find the date your order was dispatched as well as the order tracking number.  Please use this number at 'Track Package' option found at your country's national postal service website.
Please note we can't begin the search or claim processes for any packages unless it has been missing for over 2 weeks (within United Kingdom) and 4 weeks (Rest Of the World).
If your question is not answered here, please mail Annushka at annushka@retrovixens.com 


RETROVIXENS RETURNS POLICY:
All our products are made to a high standard from top quality fabrics and we want you to enjoy wearing any clothing that you purchase from us, but if for any reason you are unhappy with any product or would like to exchange it for a bigger/smaller size we will accept returns for refund or exchange.

Clothing should be returned in as new condition, with all the labels etc still attached, to Retro Vixens, 7 St Peters Place, Fleetwood FY7 6EB, UK.

Item should be returned to us as soon as possible.
Please include the credit card or PayPal paper printout receipt along with the item that you are returning.

We recommend that you use Recorded Delivery Mail as we cannot be responsible for returned items not reaching us.

Unfortunately we cannot exchange or accept returns on underwear of any kind.

If you have any doubts about sizing or have any questions before buying any clothing from Retro Vixens we would be happy to answer on them.
Just email us at annushka@retrovixens.com
 

About RETRO VIXENS

Retro VixensRockabilly Dresses, Swing Dresses, Vintage and Retro Fashions, Psychobilly Clothing, 1950s and Burlesque Styles and hair flowers. Cool Pinup Clothes for Retro Vixens!